Issue 019 / 376 10 signals + pod 19 source links Markdown

The weekly top 10 for B2B tech operators · Every Friday

Top 10 in Tech - What to know for Week ending April 26 2019

Friday 09:00 NZT Curated by Jon Davies
Top 10 in Tech - What to know for Week ending April 26, 2019

MARKETPLACES

Online Marketplace startups (such as Yelp, TradeMe, Fiverr, and Uber) have done incredibly well over the last two decades. This article from a16z asks what’s next in their evolution?

HUSTLE

A word incredibly over-used in start-up circles but the reality is Hustle/Grit/Resilience/Tenacity are one of the great real moats a startup has. It’s all about the execution. Tomusz Tonguz adds his modern thoughts spun out of a Harvard Business Review article from 1986 (!!) entitled "Hustle as Strategy"

METRICS

There is an old adage that goes something like "50% of my efforts are successful, I just don’t know what 50%". Metrics are key to knowing this and optimizing yields. This site from GeckoBoard has NAILED the design of which metrics to track within different areas of an organization from Marketing and Sales to HR.

RENEWALS (deep dive)

I’ll keep banging this drum: Customer Success is CRITICAL to growth and sustainability of a modern tech business. Landing a customer is (obviously) important but it is WAAAY more expensive ($1.10+ per $1 of ARR) than retaining or up-selling existing customers (12c-15c per $1ARR) - that’s 8 times cheaper. Finding a repeatable scalable sales processes is something we hear all the time and is required to scale. But don’t be a purely acquisition focused business, gives some love for building out the same repeatable-scaleable process for renewals and also both of these revenue teams need to be aligned.

ENTERPRISE

Just what is Enterprise Sales in the US? It's up to your business to define that according to this article but is in general is $60k to $5m in deal size/year, takes 6-18months to win and has, on average 6.8 stakeholders.

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