# Top 10 in Tech - What to know for Week ending March 20, 2020

Published: 20 March 2020
Canonical: https://www.top10in.tech/posts/week-ending-march-20-2020

## 1. SaaS METRIC OF THE WEEK

NPS - it’s a metric that allows a company to understand customer loyalty and there is [a massive correlation of NPS to growth](https://www.profitwell.com/blog/nps-retention-benchmarks) If you are looking to become a practitioner (or improve as one) [this article from Andrew Chen of a16z](https://andrewchen.co/a-practitioners-guide-to-net-promoter-score) really covers all the fundamentals of NPS and why you should care (also - quick plug for my peeps at Ask Nicely if you need a good NPS platform that provides all of the survey and analysis tools you need).

Link: https://www.profitwell.com/blog/nps-retention-benchmarks

## 2. ONE-ON-ONES: Deep Dive

If you are running a team and need to have frequent 1:1’s, (especially as remote work rises) you probably need to bookmark this page right now (I did!). It’s [a Question Bank for Better 1:1s](https://www.notion.so/Question-Bank-for-Better-1-1s-6134003d72b54f56b8d11a5134a263cf) and if you still need to raise your game by holding more impactful 1:1s (I do!) - [check this article (which lists 6 other must-read articles)](https://firstround.com/review/managers-take-your-1-1s-to-the-next-level-with-these-6-must-reads/) from FirstRound Capital.

Link: https://www.notion.so/Question-Bank-for-Better-1-1s-6134003d72b54f56b8d11a5134a263cf

## 3. PITCH

There is a lot to learn about what to say in under 3 minutes. [Here are 11 really helpful and actionable tips for a good pitch](https://www.cledara.com/blog/11-actionable-tips-for-a-top-startup-pitch), which is obviously missing one that I think is important - TIME!

Link: https://www.cledara.com/blog/11-actionable-tips-for-a-top-startup-pitch

## 4. GROWTH

How the heck does a business double revenues in a year? I love users stories and [here is a great one from Supermetrics](https://supermetrics.com/blog/10m-20m-arr) on how they went from €10m to €20m ARR in 12 months.

Link: https://supermetrics.com/blog/10m-20m-arr

## 5. SUBSCRIPTIONS

Are not just the realm of SaaS. More and more B2C businesses are offering subscription-based models (from Spotify to Les Mills online to Stitch Fix). Customer preference and predictable revenue are great outcomes so [check out this deep dive PDF](https://www.dropbox.com/s/1tifwqe5w4ropv1/the-subscription-payments-ecosystem-march-2020.pdf?dl=0) report from the always awesome team at [Business Insider](http://businessinsider.com/).

Link: https://www.dropbox.com/s/1tifwqe5w4ropv1/the-subscription-payments-ecosystem-march-2020.pdf?dl=0

## 6. WFH

The acronym we all suddenly know: Work From Home. I run a 100% remote team, so this topic is always top of mind. But Covid-19 means I’m not going to be alone, being alone. Twist has all the guides you can possibly need in [this one central spot](https://twist.com/remote-work-guides). For many there is a trust issue sending the employees home - [here is how to make that](https://doist.com/blog/trust-remote-workplace/) and how to [optimize for productivity](https://doist.com/blog/asynchronous-communication).

Link: https://twist.com/remote-work-guides

## 7. PRE-MVP

Sounds like you? [This is definitely worth a watch and read](https://www.danmartell.com/find-pains), complete with a video on a process for finding SaaS-solvable problems.

Link: https://www.danmartell.com/find-pains

## 8. TEAMS

(luckily not the Microsoft kind). Just how important is a founding startup team? From an investor’s perspective it’s no 3 in the top 20 - [here is why](https://www.alexanderjarvis.com/investible-founding-startup-teams/).

Link: https://www.alexanderjarvis.com/investible-founding-startup-teams/

## 9. ENTERPRISE

Selling into this market is serious stuff that requires serious strategy and readiness. Openview partners have a great article that dives deep into [evaluation criteria Enterprise customers use](https://openviewpartners.com/blog/what-enterprise-buyers-look-for-when-evaluating-software#.XnFsepMzZjU) and Octopus Ventures discusses [why your deal didn't close](https://medium.com/octopus-ventures/why-enterprise-saas-deals-dont-close-f5dbc77221c).

Link: https://openviewpartners.com/blog/what-enterprise-buyers-look-for-when-evaluating-software#.XnFsepMzZjU

## 10. VERTICAL SAAS

Not AgTech, but [this article argues that building entire verticals within SaaS for SMB and Mid-Size customers](https://medium.com/eventuresvc-news/why-i-am-long-vertical-saas-deeper-products-better-customer-experiences-8d024e19e4ad) is a winning strategy in the upcoming years, using Shopify as a clear, and very understandable, example.

Link: https://medium.com/eventuresvc-news/why-i-am-long-vertical-saas-deeper-products-better-customer-experiences-8d024e19e4ad

## POD OF THE WEEK

Mark Roberge [shares his framework for scaling a SaaS startup](https://thesaasrevolutionshow.simplecast.com/episodes/the-framework-for-scaling-your-saas-startup-with-mark-roberge) including reaching product/market fit, transitioning from product/market fit to go-to-market fit, and growth and moat.

Link: https://thesaasrevolutionshow.simplecast.com/episodes/the-framework-for-scaling-your-saas-startup-with-mark-roberge