# Top 10 in Tech - What to know for Week ending March 29, 2019

Published: 29 March 2019
Canonical: https://www.top10in.tech/posts/week-ending-march-29-2019

## 1. ZERO-BASED DESIGN

Another concept for the dictionaries: [Zero-based design](https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/how-to-extract-maximum-value-from-a-zero-based-design-approach-to-customer-journeys) has emerged as a potent approach for businesses to improve performance and [redesign their products, services, and even organizations](https://www.atkearney.com/strategy-and-top-line-transformation/article?/a/radical-business-transformation-through-zero-based-design-article). McKinsey go even deeper with a look at this from what they call [Operations Practice](https://www.mckinsey.com/business-functions/operations/our-insights/technology-operations-a-flywheel-for-performance-improvement) and is the kind of modernization process problem that companies such as NZ’s own [ProMapp](https://www.promapp.com/) help solve

Link: https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights/how-to-extract-maximum-value-from-a-zero-based-design-approach-to-customer-journeys

## 2. SALES COMPENSATION

. A two part primer. Part one: [Ratability and golden rules](https://medium.com/@brettqueener/saas-sales-compensation-simplified-2bc37646b067). Part Two: [Compensation Plans](https://medium.com/@brettqueener/saas-sales-compensation-simplified-part-deux-d85d362ac1dd).

Link: https://medium.com/@brettqueener/saas-sales-compensation-simplified-2bc37646b067

## 3. CHURN

A key metric for SaaS benchmarking. [This video](https://twitter.com/PointNineCap/status/1101129185614065666) dives into churn rates and how to benchmark the different kinds of churn.

Link: https://twitter.com/PointNineCap/status/1101129185614065666

## 4. eCOMM

Consumers spent [18 billion hours in shopping apps](https://www.appannie.com/en/insights/market-data/the-state-of-mobile-2019) last year according to a report from App Annie. Mobile is key here and mobile commerce (m-commerce) is projected to account for almost 75% of all e-commerce sales as soon as 2021.

Link: https://www.appannie.com/en/insights/market-data/the-state-of-mobile-2019

## 5. SAASTR

Here it is! Attend the SaaStr conference at your own pace via this [Massive repository](https://www.slideshare.net/saastr/presentations) of all the slides presented at [SaaStr Annual](https://www.saastrannual.com/) 2019.

Link: https://www.slideshare.net/saastr/presentations

## 6. GROWTH

[RSM](https://rsmus.com/) have published a [quality paper (downloadable as a PDF)](https://rsmus.com/content/dam/mcgladrey/pdf_download/tl-nt-all-tech-0618-securing-investments-in-2018-for-tech-industry.pdf), covering key growth investment considerations for scaling a tech business.

Link: https://rsmus.com/

## 7. LTV

Is never been harder attracting and retaining customers than todays competitive environment. Understanding customers and their Life Time Value (LTV) requires great data and [Google take a look at how to find (in order to retain)](https://www.thinkwithgoogle.com/marketing-resources/data-measurement/customer-lifetime-value-model) these amazing customers.

Link: https://www.thinkwithgoogle.com/marketing-resources/data-measurement/customer-lifetime-value-model

## 8. ANGELS

Angel investing is an important part of the Startup ecosystem, however, [2018 observed the fewest number of angel-led financing rounds](https://news.crunchbase.com/news/decade-in-review-trends-in-seed-and-early-stage-funding) since before 2010 (156 last year compared to 714 in 2015 and also round size has dropped dramatically). [The reason seems to be Institutional seed has come to dominate](https://tomtunguz.com/where-have-all-the-angels-gone).

Link: https://news.crunchbase.com/news/decade-in-review-trends-in-seed-and-early-stage-funding

## 9. FINTECH 2019 3/5

[Part three](https://nztradeandenterprise-my.sharepoint.com/:p:/g/personal/jon_davies_nzte_govt_nz/EedxW68gaepNj8qdA2rTKaIBqDzp3uOqRxE7zAWQL4BPRQ?e=XhFff9) of a Five part series on the Future of Fintech by Business Insider. This episode dives deep on Fintechs beyond just core banking services.

Link: https://nztradeandenterprise-my.sharepoint.com/:p:/g/personal/jon_davies_nzte_govt_nz/EedxW68gaepNj8qdA2rTKaIBqDzp3uOqRxE7zAWQL4BPRQ?e=XhFff9

## 10. TEAMS

No - not the Microsoft kind (although apparently [Clippy is making a comeback](https://www.techrepublic.com/article/microsoft-reanimates-corpse-of-maligned-office-assistant-clippy-to-help-teams-compete-with-slack/?ref=webdesignernews.com)). [Harvard Business Review](https://hbr.org/) take a look at [what makes a successful startup team](https://hbr.org/2019/03/what-makes-a-successful-startup-team)

Link: https://www.techrepublic.com/article/microsoft-reanimates-corpse-of-maligned-office-assistant-clippy-to-help-teams-compete-with-slack/?ref=webdesignernews.com

## POD OF THE WEEK

Fascinating talk by After-On on the [potential existential risks enabled by near-term scientific & technological developments](https://after-on.com/episodes-31-60/044) (this is part 1 of a 2-part series)

**BONUS**: LinkedIn Learning have a great class for Entrepreneurs on [Raising Startup Capital](https://www.linkedin.com/learning/entrepreneurship-raising-startup-capital)

Link: https://after-on.com/episodes-31-60/044